📦 We accept returns within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Return Eligibility
✅ Eligible for Return
Items delivered damaged, defective, or incorrect. Unused items in original sealed packaging within 7 days.
⏱️ Return Window
Return requests must be raised within 7 days of the delivery date. Requests after this period will not be accepted.
🚫 Items NOT Eligible for Return
Used, worn, or washed items
Items without original packaging or tags
Perishable goods (food, groceries)
Personal care & hygiene products (once opened)
Digital products and gift cards
Items damaged due to misuse or mishandling by the customer
How to Initiate a Return
Contact Us — Contact our customer support via phone, WhatsApp, or the contact form within 7 days of delivery.
Share Order Details — Provide your order number, product name, reason for return, and photos of the item/packaging if the item is damaged or defective.
Approval & Pickup — Once approved, we will arrange a pickup from your delivery address at no extra charge (for eligible returns).
Inspection — The returned item will be inspected at our warehouse within 2–3 business days of receipt.
Refund or Replacement — On approval, you will receive a refund or a replacement as per your preference.
Refund Process
Refunds are processed after the returned item passes our inspection. Refund timelines:
Cash on Delivery orders: Refund via bKash / Nagad / bank transfer within 3–5 business days.
Online payment orders: Refunded to the original payment method within 5–7 business days.
You will receive a confirmation SMS/email once the refund has been processed.
Need Help?
Our customer support team is available 9AM – 9PM (Sat–Thu).
Phone / WhatsApp: +880-1700-000000
Email: info@alhadi.com.bd
Address: Chittagong, Bangladesh